Questions and answers

 

1) Are the coins sold in your online shop krasowiak.pl authentic?

 We sell only authentic coins. We do not deal in coin replicas (unless they are so-called period replicas; in such cases, the relevant information is provided in the auction description).

Every coin sold by us comes with a LIFETIME GUARANTEE OF AUTHENTICITY. This means that if, after 2, 3..... or even 50 years, it turns out that a coin purchased from us is not authentic, we will refund your money.

2) What is a Certificate of Authenticity?

 The certificate is an A4 document printed on decorative, high-quality paper that confirms the authenticity of the purchased coin.

The certificate includes photographs and a description of the coin (e.g. denomination, date of minting, mint, ruler, etc.), as well as the company's signature and seal.

3) Additional packaging

You can purchase dedicated packaging for our coins, including elegant cases and practical coin holders. We offer packaging exclusively from reputable manufacturers such as Leuchtturm and Hartberger.

4) I would like to sell a coin or find out how much it is worth. How can I do that?

 Send an email to sklep@krasowiak.pl with photographs of the coin and a short description. We will guide you through the next steps :)

5) I would like to receive additional photos in higher resolution. How can I get them?

 Send an email to sklep@krasowiak.pl

6) Is personal collection possible?

If you would like to collect your order in person, please contact us by email: sklep@krasowiak.pl

We are not always available on-site to arrange personal collection, although, of course, anything is possible :)

7) Do you ship coins abroad?

Yes, we ship to every corner of the world. PLEASE NOTE! In accordance with Polish law, we do not ship numismatic items worth more than PLN 16,000 abroad.

8) What shipping methods are available? How much do they cost?

Each coin is securely protected against possible damage during transport and packed in a bubble envelope.

Details about shipping can be found in the "Shipping and Payment" section.

9) I have not received my package. What should I do?

We have sent thousands of parcels and – fortunately! – packages are very rarely lost, even though we ship coins to every corner of the world!

However, if your package does not arrive on time, please contact us at sklep@krasowiak.pl. We will inform you of the shipping date, contact the postal service, and help resolve the problem.

10) Can I return a coin or make a complaint about it?

Yes. You can return the coin within 14 days without giving any reason, and we will refund your payment. If you wish to return your order or submit a complaint, fill in the form and send the item back to us.

11) Can I get a discount?

Our regular customers occasionally receive discounts on purchases in our store. Interested in a discount? Contact us at sklep@krasowiak.pl.

12) How can I contact you?

We prefer email contact: sklep@krasowiak.pl, but you can also call us at: (+48) 608-806-853